🚚 SHIPPING & DELIVERY

Everything you need to know about shipping and delivery during our Christmas Sale!
1 November - 19 December 2025

🎁 Shipping Costs

We aim to keep shipping costs as affordable as possible and often cover a significant portion ourselves.

Standard shipping rates are based on your location and order weight. Prices range from $12.95 to $14.95.

During our Christmas sale, Express Shipping is available. Prices range between $16.95 and $22.95.

We strongly recommend selecting express shipping if you are purchasing Loco Love products.

🎁 Delivery Times

We aim to have all standard orders shipped in 2-4 days and all express orders shipped in 24 hours.

If you haven't received your shipping confirmation or tracking details within 5 business days, please send an email to orders@renewhealthco.com.au with your full name and order number and we will investigate this for you.

Please be aware of the key domestic cut-off dates for Christmas delivery via Australia Post (metro areas) for 2025:

  • Within Victoria - send by 22 December
  • Interstate - send by 19 December
  • Express Post - send by 23 December

We have no control over the time it takes Australia Post to process and deliver parcels once they leave our warehouse so please factor this in when placing your order.

🎁 Free Local Pickup

We will be offering free local pick up at our Preston clinic for the duration of the Christmas sale (1 November - 19 December).

As we are an appointment based clinic you will only be able to pick up your order on Tuesdays and Thursdays 4pm-7pm and only after receiving an email confirming that your order is ready for pick up.

Outside of these designated times we will be busy helping clients and the clinic door will be locked.

If our local pick up times don't work for you then please select standard or express shipping at checkout.