FAQs
1. Where do you source your products from?
Aligning ourselves with suppliers who prioritise organic, sustainable, and ethically sourced ingredients is of the utmost importance to us.
Wherever possible, we support Australian-made products that come from Australian-owned companies. We love supporting our neighbours down the road, rather than large corporations and while it isn’t always possible, we are deeply committed to working with companies whose values align with ours.
Integrity matters to us at every step, and we want you to experience a seamless service that reflects the same care, intention, and dedication to the positive outcomes that we uphold.
2. Are all your products organic?
While many of our products are certified organic, we also stock natural and minimally processed options. Each product is clearly labelled to help you make an informed choice.
3. Can you help me choose the right supplements?
It truly concerns us that many detox products are sold randomly to customers without proper consideration for their safety or suitability. At Renew Health Co., we believe your health deserves better.
This is why we only provide personalised advice through a consultation. During your consultation, we take the time to carefully assess your individual needs, considering your health history, medication use, and lifestyle factors.
We have also developed detailed protocols to guide you safely - you’ll find these in the DIY Detox and eBook categories, where everything you need to know is clearly explained.
4. What is your return policy?
We take pride in ensuring our products are of the highest quality and are carefully inspected before they are shipped. As such, we do not offer refunds for any purchases made on our store.
Returns are only accepted in the following circumstances:
- The item arrives damaged, or
- You received the wrong item
In these cases, we are happy to send you a replacement product once the original item is returned to us. Please refer to our Refund Policy for more information or email us at returns@renewhealthco.com.au.
5. How can I learn more about health and nutrition?
We regularly run workshops, provide free resources, and post helpful articles on our blog and social media. Follow us here to stay updated!
6. Why does my order sometimes come in reused packaging?
We believe in minimising waste wherever possible. Landfill levels are at an all-time high, and with global shortages of paper and packaging materials, we choose to reuse clean, sturdy boxes and packing materials to help reduce environmental impact. Your order may not always arrive in the prettiest box, but rest assured - what's inside is packed with care for both you and the planet.
7. What else do you do at Renew Health Co.?
We're glad you asked! We are more than just a company that sells excellent products. We have a clinic in Preston where we do Iridology, Sclerology, Live & Dry Blood Analysis and health coaching. That's our primary business actually, so these products beautifully complement all the wonderful in clinic work we do.